Shipping Policy – AVA & GRACE VAN™

At AVA & GRACE VAN™, we’re committed to delivering a fast, smooth, and reliable shipping experience. This policy outlines our delivery times, processing steps, and support options to ensure complete clarity.

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Delivery Times

We aim to ship all orders within 24–72 hours after purchase confirmation.
Once shipped, deliveries typically arrive within 5–14 business days.

Please note that delivery times may vary due to:

• Weather conditions

• High-demand seasons (e.g., holidays)

• Customs or carrier delays

• Local public holidays

Business days exclude weekends and statutory holidays.

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Free Shipping

We offer free shipping on all orders — no minimum spend, no hidden costs.

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Shipping Method

All orders are shipped directly from our trusted fulfillment partners. This allows us to:

• Reduce processing times

• Maintain strict quality standards

• Offer consistent global shipping

In some cases, items from the same order may be shipped separately.

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Order Processing

• After placing your order, you’ll receive an order confirmation email.

• All orders are processed and shipped within 24–72 hours.

• Once shipped, you’ll receive a shipping confirmation with a tracking number to follow your delivery.

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Order Tracking

Every order includes full tracking. Use the link in your shipping email to check:

• Real-time package location

• Delivery status

• Estimated arrival date

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Questions & Support

We're here to help. If you have any questions about your order or our shipping policy, contact us at:

Email: info@avagracevan.com

We aim to respond quickly and professionally to every inquiry.

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Limitations & Exceptions

While we do our best to meet estimated delivery times, delays may occur due to:

• Customs inspections

• Extreme weather

• Carrier disruptions

• Force majeure events

AVA & GRACE VAN™ is not responsible for delays caused by these external factors, though we will always do our best to assist.