Return and Refund Policy
Return & Refund Policy – AVA & GRACE VAN™
At AVA & GRACE VAN™, we aim to provide every customer with an enjoyable and worry-free shopping experience. Our return and refund policy is designed to be clear, fair, and easy to understand. Please read the guidelines below carefully.
100% Return Guarantee on New Products
We offer a full return guarantee on all non-sale, new items.
This guarantee does not apply to promotional or discounted items.
No Refunds on Sale Items
Items purchased during a sale or promotion are final sale.
These items cannot be returned, refunded, or exchanged — including for sizing issues.
Please double-check sizes and measurements before placing your order.
Return Shipping Costs
Customers are responsible for all return shipping costs.
AVA & GRACE VAN™ does not reimburse return postage and is not liable for any fees incurred during the return process.
(For full details, please refer to our general terms and conditions.)
Return Notification Deadline
All return requests must be submitted within 30 days of receiving your item.
Returns reported after the 30-day window will not be accepted.
Please respect this deadline to ensure eligibility.
Exchanging Sale Items
Sale items cannot be exchanged under any circumstance — including incorrect sizing or color choice.
100% Guarantee on Defective Items
If you receive an item with a manufacturing defect, we offer a full refund or exchange, depending on your preference.
Defective items are covered by our 100% quality guarantee.
How to Request a Return
To start a return, please email us at:
Once your request is approved, we will send you detailed return instructions.
Return Form Requirement
All returns must include a completed return form.
Returns sent without this form cannot be processed, and refunds cannot be issued.
Please ensure the form is included to avoid delays.
Our Commitment
At AVA & GRACE VAN™, customer satisfaction is at the heart of what we do.
By following the guidelines in this policy, we ensure every return is handled professionally, efficiently, and fairly.
If you have any questions, feel free to contact our customer service team at: